Resources

Useful Resources

Online Subject Access Request (What data does the bank hold about you) can be requested HERE
Use the Resolver online complaints portal HERE if you feel your bank has acted inappropriately.
Complain to the Information Commissioners Office HERE if your bank doesn’t give you the information.
Complain Online to the Financial Ombudsman Service HERE if you have no reply or are unhappy with the response
Are you on the CIFAS Register? Find out HERE
Find out what information SIRA hold about you HERE Find out what information National Hunter hold about you HERE
If your banks is refusing to release your money to you you can pursue an online Application for an Injunction at your local court HERE. There is a £322 fee for doing this.

List of Alternative Banks

After your bank account has been closed you will probably find it difficult opening another. We have created a list below of banks that are more likely to allow you to open an account – even with bad credit or a CIFAS marker against you.

The list below is ordered with the most likely to accept you at the top – and the least likely at the bottom.

Please note the range of services offered by these banks varies and some charge a monthly fee.

List of Banks that are the most likely to accept you

Business Accounts

Banks That Offer Basic Bank Accounts (Not always openly promoted)

Personal Accounts – When none of the above can help

If you wish to make a complaint below are the contact details for some of the larger banks and organisations

FOS – The Financial Ombudson Service will help if you are not happy with your bank. They can be contacted HERE

ICO – If your bank doesn’t respond to your subject access request you can complain to the information commissioners office HERE

CIFAS – Check to see if you have a CIFAS marker against you HERE

Barclays Bank – To make a complaint to Barclays Bank call.

From the UK: 0800 282 390
From abroad: +44 (0)207 116 7488

Select option 1 when you call.

Open Monday to Friday from 8am to 8pm, and Saturday from 9am to 5pm.

NatWest Bank

UK: 03457 888 444

Overseas: +44 3457 888 444

Santander – You can contact Santander on: 0800 171 2171.

7 days a week 8am – 6pm

Halifax – You can call on 0800 072 9779

24 hours a day – 7 days a week.

Co-op Bank – 01432 635719

Nationwide – UK: 0800 30 20 15
Abroad: +44 1793 65 67 89

Monday to Saturday, 8am to 8pm.
Sunday, 9am to 5pm.

HSBC – 03457 404 404

Lines are open from 08:00 to 20:00 every day.

Virgin Money – 0800 121 7365

Monday to Saturday 7am to 9pm
Sunday 10am to 5pm

Starling – 020 7930 4450 or email to help@starlingbank.com.

24/7 7 days a week

Monzo – call on 0800 802 1281 (or +44 203 872 0620 from abroad)

email complaints@monzo.com

TSB – Call on 03459 758 758 between 7am and 11pm, 7 days a week.

To call us from outside the UK call
+44 (0)203 284 1575