AML anti-money laundering (e.g. in reference to firms’ relevant systems
and controls)
BBA’s Basic Bank Accounts – Bank accounts for those find it difficult to open an account
CDD customer due diligence; also referred to as KYC. The checks banks make to help ensure inappropriate people don’t open an account.
CIFAS is a fraud prevention service in the United Kingdom. It is a not-for-profit membership association representing banks
FATF The Financial Action Task Force is the global money laundering and terrorist financing watchdogFCA Financial Conduct Authority
GDPR the UK General Data Protection Regulation
ICO the Information Commissioner’s Office
MLRs Money Laundering, Terrorist Financing and Transfer of Funds
(Information on the Payer) Regulations 2017
NCA National Crime Agency: among other things, it works with firms to
share information on potential serious financial and organised crime
NFD National Fraud Database: run by CIFAS, members can share and
access data on fraudulent conduct
PEPs Politically Exposed Persons
RRC Banks Reputational Risk Committee
SAR Suspicious Activity Report: reports firms make to NC
Organisations
Below are the contact details for some of the larger banks and organisations
FOS – The Financial Ombudson Service will help if you are not happy with your bank. They can be contacted HERE
ICO – If your bank doesn’t respond to your subject access request you can complain to the information commissioners office HERE
CIFAS – Check to see if you have a CIFAS marker against you HERE
Barclays Bank – To make a complaint to Barclays Bank call.
From the UK: 0800 282 390
From abroad: +44 (0)207 116 7488
Select option 1 when you call.
Open Monday to Friday from 8am to 8pm, and Saturday from 9am to 5pm.
NatWest Bank
UK: 03457 888 444
Overseas: +44 3457 888 444
Santander – You can contact Santander on: 0800 171 2171.
7 days a week 8am – 6pm
Halifax – You can call on 0800 072 9779
24 hours a day – 7 days a week.
Co-op Bank – 01432 635719
Nationwide – UK: 0800 30 20 15
Abroad: +44 1793 65 67 89
Monday to Saturday, 8am to 8pm.
Sunday, 9am to 5pm.
HSBC – 03457 404 404
Lines are open from 08:00 to 20:00 every day.
Virgin Money – 0800 121 7365
Monday to Saturday 7am to 9pm
Sunday 10am to 5pm
Starling – 020 7930 4450 or email to help@starlingbank.com.
24/7 7 days a week
Monzo – call on 0800 802 1281 (or +44 203 872 0620 from abroad)
email complaints@monzo.com
TSB – Call on 03459 758 758 between 7am and 11pm, 7 days a week.
To call us from outside the UK call
+44 (0)203 284 1575